A booking is confirmed only after full payment is recorded and a valid BoholWS official confirmation or QR e-ticket is issued.

Guests may be required to present a valid passport, driver’s license, or government ID at check-in.

Guests are advised to arrive at the designated meeting point at least 15 minutes before the scheduled time.

Guests failing to arrive on time without prior notice will be marked as a No-Show. No refunds or free rescheduling.

All cancellations and refunds are governed by Section 23 Return & Refund Policy.

Changes can be requested before tour start, subject to remaining capacity, sea conditions, and operating schedules.

Unused tickets may be transferred to another guest prior to check-in with advance confirmation.

Whale shark tours are sea activities. In bad weather or coast guard restrictions, 100% refund or free date change is provided.

Whale sharks are wild creatures in open ocean. If the tour operates normally with full exploration efforts, absence of sightings does not warrant a refund.

Guests must respect the habitat: no touching, feeding, blocking, or disturbing wildlife. Violations result in immediate removal.

Guests participate voluntarily based on their health. Medical consultation is recommended for cardiovascular, respiratory, or mobility conditions.

Swimming ability is recommended. All participants must wear life jackets and follow safety crew instructions.

Respect other guests and staff. Disorderly conduct, intoxication, or safety violations will result in exclusion without refund.

Marine activities carry natural risks (waves, currents). Guests acknowledge risks voluntarily within applicable Philippine laws.

Guests are responsible for phones, cameras, and valuables. Waterproof bags are recommended.

Photos or footage may be taken for operations or safety. Marketing use complies with Philippine Data Privacy regulations.

Minors must be supervised by adults. Under 7 years, water entry may be restricted to boat viewing depending on conditions.

Guest data is handled in compliance with Republic Act No. 10173 (Data Privacy Act of 2012).

Guests must follow Philippine national laws, local LGU ordinances, and marine sanctuary rules.

If any clause is held invalid, remaining provisions remain in full effect.

Governed by the laws of the Republic of the Philippines. Jurisdiction lies in Bohol Province.

BoholWS may update terms to reflect regulatory or operating changes, posted on BoholWS.com.

VIP Fast-Track: 15+ days 100%, 8-14 days 80%, 4-7 days 50%, 3 days or less / No-show 0%. Regular: 15+ days 100%, 4-14 days 50%, 3 days or less 0%.

Step 1: Contact support (info@boholws.com). Step 2: Investigation & mutual discussion. Step 3: Payment provider review. Step 4: Legal proceedings in Bohol.

VIP Fast-Track: 15+ days prior = 100% refund, 8-14 days = 80%, 4-7 days = 50%, 3 days or less = No refund. Regular: 15+ days = 100%, 4-14 days = 50%, 3 days or less = No refund.

Failure to arrive at the designated pickup/check-in point on time is classified as a No-Show and is non-refundable.

Official weather cancellations qualify for a 100% full refund or complimentary rescheduling.

Full refunds apply if BoholWS or the local operator cancels operations before commencement.

Wildlife presence cannot be guaranteed. Normal tour execution with proper search efforts is non-refundable if sharks do not surface.

If dedicated private transport was already rendered prior to a weather-induced sea cancellation, only the tour ticket portion is refunded.

Leaving early due to personal fear, seasickness, or schedule changes does not qualify for a refund.

Boats and group shuttles depart on schedule. Late arrival is treated as a No-Show.

Free date changes are subject to seat availability, weather, and operating permits.

Unused tickets can be transferred before check-in by contacting customer support.

Refunds on packages are calculated strictly based on unrendered component services.

Email info@boholws.com with booking reference, lead guest name, and request reason.

Refunded directly to the original payment method (card, e-wallet).

Typically 5 to 15 business days depending on bank and card network timelines.

Exchange rates and foreign transaction fees are determined by the guest’s card-issuing bank.

Immediately refunded in full upon verification of transaction logs.

We recommend contacting info@boholws.com first before filing card chargebacks.

BoholWS Customer Support: info@boholws.com | GLOBE: +63 917 123 4567