A booking is confirmed only after full payment is recorded and a valid BoholWS official confirmation or QR e-ticket is issued.

Guests may be required to present a valid passport, driver’s license, or government ID at check-in.

Guests are advised to arrive at the designated meeting point at least 15 minutes before the scheduled time.

Guests failing to arrive on time without prior notice will be marked as a No-Show. No refunds or free rescheduling.

All cancellations and refunds are governed by Section 23 Return & Refund Policy.

Changes can be requested before tour start, subject to remaining capacity, sea conditions, and operating schedules.

Unused tickets may be transferred to another guest prior to check-in with advance confirmation.

Whale shark tours are sea activities. In bad weather or coast guard restrictions, 100% refund or free date change is provided.

Whale sharks are wild creatures in open ocean. If the tour operates normally with full exploration efforts, absence of sightings does not warrant a refund.

Guests must respect the habitat: no touching, feeding, blocking, or disturbing wildlife. Violations result in immediate removal.

Guests participate voluntarily based on their health. Medical consultation is recommended for cardiovascular, respiratory, or mobility conditions.

Swimming ability is recommended. All participants must wear life jackets and follow safety crew instructions.

Respect other guests and staff. Disorderly conduct, intoxication, or safety violations will result in exclusion without refund.

Marine activities carry natural risks (waves, currents). Guests acknowledge risks voluntarily within applicable Philippine laws.

Guests are responsible for phones, cameras, and valuables. Waterproof bags are recommended.

Photos or footage may be taken for operations or safety. Marketing use complies with Philippine Data Privacy regulations.

Minors must be supervised by adults. Under 7 years, water entry may be restricted to boat viewing depending on conditions.

Guest data is handled in compliance with Republic Act No. 10173 (Data Privacy Act of 2012).

Guests must follow Philippine national laws, local LGU ordinances, and marine sanctuary rules.

If any clause is held invalid, remaining provisions remain in full effect.

Governed by the laws of the Republic of the Philippines. Jurisdiction lies in Bohol Province.

BoholWS may update terms to reflect regulatory or operating changes, posted on BoholWS.com.

VIP Fast-Track: 15+ days 100%, 8-14 days 80%, 4-7 days 50%, 3 days or less / No-show 0%. Regular: 15+ days 100%, 4-14 days 50%, 3 days or less 0%.

Step 1: Contact support (info@boholws.com). Step 2: Investigation & mutual discussion. Step 3: Payment provider review. Step 4: Legal proceedings in Bohol.

Name, email, mobile number, nationality, guest count, booking notes, payment reference numbers, and check-in status.

Contract fulfillment, customer service delivery, compliance with laws, fraud prevention, and legitimate business interest.

Booking confirmation, QR ticket issuance, safety management, real-time weather notices, and refund processing.

Shared strictly on a need-to-know basis with payment processors (PayMongo/Maya), local tour guides, and transport providers.

Encrypted HTTPS transmission, restricted admin access, and retention only for the duration required by Philippine law.

Right to access, rectify, object, or request eligible deletion under the Philippine Data Privacy Act of 2012.

Essential session cookies for booking flow and security. No invasive marketing cookies without consent.

Children’s information is collected with parental consent solely for safety and passenger manifests.

Secure global cloud and payment infrastructure with compliant data protection safeguards.

Links to third-party maps or payments are governed by their respective privacy notices.

Notification and containment in strict adherence to National Privacy Commission (NPC) circulars.

Published with updated dates on BoholWS.com.

Contact Data Privacy Officer via info@boholws.com or GLOBE +63 917 123 4567.